FAQ

Walk-in FAQ

1. I've never climbed before. Do you cater for beginners? What else do I need to know?
All climbers receive a short orientation session covering safety and belaying. Our indoor climbing elements have been built for every level of ability.

2. Can I drop off my children to play at Let’s Play?
All children under the age of 8 years must be supervised by a parent or caregiver at all times. Children above the age of 8 can be dropped-off under the careful supervision of our trained and experienced staff.

3. Do you have a cafe on premise or can I bring outside food?
Let's Play cafe is located on the mezzanine level. We serve the most delicious snacks, drinks and desserts. We do not allow any outside food, drinks or alcohol in our facility.

4. Can I enter the play area without signing a waiver?
You must sign a waiver before entering our play area.

5. How often do you sanitize your play equipment?
We follow thorough check lists and cleaning and sanitizing regimes all through the day every single day.

6. What is auto-belaying?
In a traditional climbing gym, a guest would need to be belayed by another person to ensure the climb is controlled and safe. We utilize state-of-the-art TruBlue auto-belaying devices which eliminates the need for a human belayer and enables climbers of all abilities to safely ascend and smoothly descend our climbing walls.

7. What should I wear to climb?
Wear comfortable clothes that allow a free range of movement. We provide harness and shoes to each climber. Personal climbing shoes are not allowed to be worn while climbing our walls as they will damage our surfaces.

8. Is there a weight restriction?
Yes. Our auto-belay system can handle a maximum weight of 150 Kg.

9. Are there age restrictions?
No. Let's Play offers a thrilling experience for climbers of all ages and ability levels. Active adult supervision is required for any child under the age of 8 to climb.

10. Is there a charge for spectator?
Yes. We charge a nominal Rs.100 fee for spectators who wish to accompany a climber, however the fee is credited towards same day cafe purchase.

11. Does climbing provide a good workout?
Climbing is one of the best workouts around. You'll build strength and flexibility while burning calories. You gain strength in a natural and healthy way, because it requires you to pull and push your own body weight. Plus, its easy to stay motivated because climbing is so much fun!

12. What types of payments do you accept at Let's Play?
We accept cash and all major credit cards.


Please note:

No outside shoes or bare feet are allowed in the play area. Socks are required for children and adults, climbers and spectators.
Persons entering as a group (climbers and spectators) will be required to exit as a group.
No additional grace time will be given for time spent at Let’s Play Café.
Lost Membership Card Fee: ₹50.

PARTY FAQ

1. Can I book a party on your website?
You can send in your request via the Get in Touch Form on our website; we will contact you within a reasonable time to confirm your reservation. Alternatively, you can call us during our business hours or stop by to reserve your party in person.

2. Do you only cater for birthday parties?
Let’s Play caters not only for birthday parties, but for all your celebrations. We offer various party packages and we also offer private parties, where our entire facility will be reserved for your party exclusively.

3. Do you require a deposit to reserve a party?
A 50% deposit is required to make a reservation; we accept all major credit cards or cash only.

4. What is your refund policy?
If you cancel your party:
30 days before the party date- full refund
29 to 8 days before the party date – no refund but you can reschedule to a future date, however rescheduling will not reset the 30-day refund period.
7 days before the party date – no refund, no reschedule.

5. Can I bring my own food?
Other than cakes or cupcakes no outside food is permitted at Let's Play.

6. Do you allow "Walk-In" Parties?
At Let's Play we want you to experience our complete birthday party experience. Due to this reason, we do not allow "walk-in" parties, however you are welcome to bring in your group of guests to play at our facility. Please bear in mind we do not allow any outside food, so you will not be allowed to bring in a cake if you do not wish to book a party with us.

7. What should I bring on the day of my party?
Birthday cake, cake cutter and candles.