FAQ

Walk-in Play FAQ

How old do you have to be to jump on the trampolines?
Jumping on the trampolines is suitable for all ages!

What should I wear?
Wear comfortable clothes such as shorts, sweats, and t-shirts. No sharp objects such as belt buckles or clothing studs. You may not wear shoes on the trampolines. Let’s Play socks only on trampolines. No jewelry is permitted on the trampolines. Refer to our facility rules for more details.

Is food available?
Our onsite Let’s Play cafe serves the most delicious snacks, drinks and desserts. We do not allow any outside food, drinks or alcohol in our facility.

Can I purchase tickets online?
Online ticket purchasing will be available soon

Do I have to sign a waiver?
Yes, everyone who jumps on our trampolines must first sign our waiver. Those under 18 must have the waiver signed by their parent or legal guardian.

 

Party FAQ

1. Can I book a party on your website?
You can send in your request via the contact us tab of our website; we will contact you within a reasonable time to confirm your reservation. Alternatively you can call us during our business hours or stop by to reserve your party in person.

2. Do you only cater for Birthday parties?
We cater not only for Birthday parties, but for all your celebrations. We have various packages and we also offer private parties before and after our normal business hours.

3. Do you require a deposit to reserve a party?
A 50% deposit is required to make a reservation; we accept all major credit cards or cash only.

4. What is your refund policy?
If you cancel your party:
30 days before the party date- full refund (GST collected will not be refunded).
29 to 8 days before the party date – no refund but you can reschedule to a future date, however rescheduling will not reset the 30 day refund period.
7 days before the party date – no refund, no reschedule.

5. Can I bring my own food?
Other than cakes/cupcakes  no outside food is permitted at Let’s Play. 

6. Can I invite extra children than your package allows?
Absolutely,  Depending on the number of children attending and the initial package.

7. Do you allow "Walk-In" Parties?

At Let's Play we want you to experience our complete birthday party experience due to this reason we do not allow "walk-in" parties, however you are welcome to bring in your group of guests to play at our facility. Please bear in mind we do not allow any outside food, so you will not be allowed to bring in a cake if you do not wish to book a party with us.

8. What should I bring on the day of my party?
Birthday cake, cake cutter and candles, no ice-cream cakes please. You can bring a cooler with extra single serve drinks for your guests.